Terms of Service

Virlo is a short-form video intelligence platform that provides automated data collection, competitive analytics, outlier detection, and AI-assisted content creation tools for marketers, agencies, and content operators. The platform covers TikTok, Instagram Reels, YouTube Shorts, and Meta Ads.

Virlo is owned and operated by Red Lab, LLC, a Delaware limited liability company. Core capabilities include, but are not limited to: Custom Niches, Orbit Search, the Tracking Center, the Content Studio, Media Generation, Data Exports, and third-party integrations.

We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the service.

To access Virlo’s features, you must create an account and provide accurate, current, and complete information as prompted during the registration process. You agree to keep this information up to date.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect any unauthorized access to your account.

You may not create more than one personal account. Users on a Team plan may provision seats for additional team members in accordance with their plan’s seat limits. Sharing a single account across multiple individuals is not permitted outside of a Team plan.

We reserve the right to refuse registration, cancel accounts, or remove or edit content at our sole discretion.

You agree to use Virlo only for lawful purposes and in accordance with these Terms. You must not use the platform in any way that could damage, disable, overburden, or impair the service, or interfere with any other party’s use of the service.

Without limiting the foregoing, you specifically agree not to:

• Scrape, resell, sublicense, or redistribute Virlo's data outputs, intelligence reports, or any platform content to third parties without prior written consent from Red Lab, LLC.
• Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Virlo platform.
• Use the service for any illegal purpose, or in violation of any applicable local, national, or international laws or regulations.
• Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
• Attempt to bypass, circumvent, or defeat any rate limits, credit systems, access controls, or security mechanisms implemented within the platform.
• Use automated bots, scripts, or other tools to access the platform in a manner that exceeds normal usage patterns or degrades platform performance for other users.
• Upload or transmit any content that is harmful, abusive, defamatory, obscene, or that infringes any third party's intellectual property or privacy rights.

Violations of this section may result in immediate account suspension or termination without refund.

Virlo operates on a credit-based system. Credits are consumed when you perform scrapes, run Orbit Search queries, process AI operations, and use certain Content Studio features. Credit costs per operation are displayed within the platform and may vary based on the scope of the request.

The following billing terms apply:

• Credits are allocated on a per-billing-period basis. Unused credits do not roll over to the next billing period unless you are subscribed to an annual plan, in which case your full credit allotment persists for the duration of the annual term.
• We reserve the right to adjust credit costs for any operation with a minimum of 30 days' advance notice communicated via email or in-app notification.
• All subscription payments and one-time purchases are processed securely through Stripe. By providing your payment information, you authorize Red Lab, LLC to charge the applicable fees on a recurring basis in accordance with your selected plan.
• Subscriptions renew automatically at the end of each billing period unless cancelled prior to the renewal date through your account's billing settings.
• All fees are exclusive of applicable taxes. You are responsible for paying any taxes applicable to your subscription in your jurisdiction.

For refund eligibility and conditions, please refer to our Refund Policy.

The Virlo platform, including its software, data infrastructure, algorithms, design, visual interfaces, brand assets, trademarks, and all related documentation, is the exclusive property of Red Lab, LLC and is protected by applicable intellectual property laws. Nothing in these Terms grants you any ownership interest in the platform or its underlying technology.

Content that you create, upload, or generate using Virlo’s tools — including briefs, reports, scripts, and creative outputs produced by the Content Studio or Media Generation features — belongs to you. By using these features, you grant Red Lab, LLC a limited, non-exclusive license to process and store your content solely for the purpose of providing the service.

You may not use Virlo’s trademarks, logos, or brand materials without prior written consent from Red Lab, LLC.

Virlo collects and processes publicly available data from third-party social media platforms, including TikTok, Instagram, YouTube, and Meta. Red Lab, LLC is not affiliated with, endorsed by, or in partnership with any of these platforms.

The availability of data from any third-party platform is subject to change at any time based on those platforms’ own policies, technical changes, or access restrictions. Virlo does not guarantee continuous availability of data from any specific platform or source, and changes in third-party platform policies are not grounds for a refund.

You agree not to use data obtained through Virlo in violation of any third-party platform’s terms of service, applicable data protection laws, or any other applicable regulations.

For details on how we collect, store, and use data, please refer to our Privacy Policy.

THE VIRLO PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. RED LAB, LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RED LAB, LLC AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SERVICE.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNTS YOU HAVE PAID TO RED LAB, LLC IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

We reserve the right to suspend, restrict, or permanently terminate your access to Virlo at our sole discretion, with or without notice, for conduct that we determine violates these Terms, is harmful to other users, third parties, or the integrity of the platform, or is otherwise objectionable.

You may cancel your Virlo subscription at any time through your account’s billing settings. Cancellation takes effect at the end of your current billing period. You will retain access to the platform until the period ends, after which your account will be downgraded or deactivated.

Upon termination, your right to use the service immediately ceases. Sections of these Terms that by their nature should survive termination — including intellectual property provisions, limitation of liability, and governing law — shall survive.

These Terms and any disputes arising out of or related to your use of Virlo shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law provisions.

Any legal action or proceeding arising under these Terms shall be brought exclusively in the federal or state courts located in the State of Delaware, and you irrevocably consent to the personal jurisdiction and venue therein.

You agree that any claim or cause of action arising out of or related to these Terms or your use of the service must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred.

We may update or revise these Terms from time to time at our discretion. When we make material changes, we will notify you by updating the “Last updated” date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account.

Your continued use of Virlo following the posting of any changes to these Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must stop using the service and cancel your subscription.

We encourage you to review these Terms periodically to stay informed about your rights and obligations.

If you have any questions about these Terms of Service or need to reach our legal team, please contact us at:

Legal inquiries: [email protected]

Website: virlo.ai